Build your dedicated customer support team in LATAM
Bilingual agents in Costa Rica and Colombia working in your time zone — without the limitations of traditional BPO models.
Same U.S. time zones
English + Spanish bilingual agents
Dedicated teams, not shared agents
Not a traditional call center
Traditional Outsourcing
- Shared service teams
- Limited control
- Vendor-managed culture
- Transactional services
SMASH Model
- Dedicated professionals
- Full operational control
- Integrated with your company
- Long-term team members
How building your team works
Step 1: Recruiting
We source bilingual agents in Costa Rica and Colombia.
Step 2: Hiring & Setup
Contracts, onboarding, payroll and compliance.
Step 3: Team operations
Your agents work directly with your company.
Build your team quickly
Lower total employment cost
30-50% cost savings
No payroll tax burden
Predictable monthly costs
Competitive agent salaries
Why companies build support teams in LATAM
Neutral English accents
Same U.S. business hours
Cultural alignment
Strong talent ecosystem
Deep CX talent market
Costa Rica
20,000–35,000 CX professionals
Colombia
500,000+ CX professionals
Industries
Financial Services
Insurance
Retail
Healthcare
Saas
Telecom
Build your LATAM support team in weeks, not months.
Let’s Talk! Start Scaling Today
