Newsroom
Field notes on nearshore hiring
and embedded teams.
No outsourcing think-pieces. No “future of work” trend posts. Just what we actually see helping technical, CX, and operations leaders build teams that last, across Costa Rica, Colombia, and Pakistan.
More posts
- Customer Experience
Building a dedicated customer experience team, without the BPO model
Shared agent pools, per-interaction billing, and attrition resets: what breaks with a BPO once support quality matters, and how an embedded nearshore customer support team is structured instead.
SMASH Editorial · 6 min
Read the field notes → - Business Support
How nearshore business support teams fill the gap no one talks about
Everyone sells nearshore engineers. Almost nobody staffs finance, HR, or legal. What a nearshore business support team is, and why the gap exists at all.
SMASH Editorial · 6 min
Read the field notes → - Nearshore Hiring
Nearshore vs. offshore vs. outsourcing: only one of these is a business model
Nearshore and offshore describe geography. Outsourcing describes a commercial model. Conflating them is why buyers get burned. Here is the clean taxonomy.
SMASH Editorial · 7 min
Read the field notes → - Nearshore Hiring
Hiring locally is no longer the smartest way to scale
The math for hiring locally stopped working two years ago. Why technical leaders are choosing nearshore teams, and what changed to make it work.
SMASH Editorial · 6 min
Read the field notes → - Nearshore Hiring
We're not a BPO. And the distinction matters.
SMASH is not a BPO. Four structural differences between an embedded nearshore team and a BPO contract, and why CTOs care about each one.
SMASH Editorial · 5 min
Read the field notes →